Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us first at info@kos-mara.com.

Please do not send any items back before contacting us and receiving return instructions. If your return is approved, we will provide you with the return address and instructions on how to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@kos-mara.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and determine the appropriate resolution.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, opened or used skincare and beauty products are not eligible for return unless the item is defective or damaged upon arrival.

We also do not accept returns on sale items or gift cards.

Return Shipping Costs

For returns that are not due to a defect, damage, or an error on our part, the customer is responsible for all return shipping costs as well as the original outbound shipping fee. Shipping costs are non-refundable.

If the return is due to a defective, damaged, or incorrect item, please contact us before sending the item back. We will provide further instructions regarding the return shipping.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@kos-mara.com.